Dental Patient Reviews Laguna Niguel CA

Kelly and Dr Mike provided exceptional customer service and took great care to ensure I was satisfied with the results which came out amazing. Thank you!

- Jordan Lasher

We have gone here for many years. Today we wanted to get an oral surgeon referral that they had previously given me so my son could have his wisdom teeth out. They found his referral in his chart but said it had expired. Extremely disappointed that they were going to force us to come see a doctor and charge us when he literally has NEVER had his wisdom teeth out since the last time we were there. By the way, we get teeth cleaning every six months. It’s not like his wisdom teeth came out magically on their own.

- Rocky and Jen Carson

I give Wendy 5 stars, she is the most gentle, knowledgeable dental hygienist i have ever had , i have been seeing her i think 8 years , she stuck thru the hard covid times. I just wanted to recognize her for being a great person. I am moving end of year, i will be so sad , that i have to find somebody as great as wendy 🙂

- Heather C

My son recently had a crown placed at Rancho Niguel Dental Group. He is slightly neurodivergent so the noises and smell and the touch makes him anxious at the dentist. The staff do everything to reassure my son. This is the only office I could find locally that uses nitrous oxide. Prior to the work, I had the office check my insurance benefits and how much my portion would be. I paid our portion as advised it would be in advance of the work being started. I subsequently received a bill from the office for an extra $391 above the quoted price that I pre-paid. I sent an email to Rowin who I believe is the head of billing. She said she would research the issue and get back to me. Rowin was extremely polite and respectful and she figured out the issue. The problem was with Delta Dental as always. They have some policy that nobody would ever see the small print, stating you cannot have a crown on top of an overlay within 5 years of one another. I don't know how Rowin researched this so thoroughly. She wrote me a email empathizing with and understanding that any client can have issues with insurance. Her friendliness and willingness to work to appeal the insurance determination on my behalf is rare to find. I'm battling a disabling illness and don't have the strength to do this. Rowin could have just pushed the issue and forced me to pay the remainder of the bill before the dentist put on the permanent crown. I have heard stories about this from friends. But she was my advocate and assured me would find a solution regardless of Delta Dental determines. The dental care is exemplary. But from the minute the phone rings all the way through to billing, customer service is their goal. Thank your for your help and warm wishes Rowin. You have a difficult job and you do it well. Sincerely, Dr. Ross

- Steven Ross

Terrible experience after years of service. This place has gone down hill and clearly doesn’t care about the patient experience. I arrived 8 minutes late to my 9:00am appt. and I apologized to the receptionist. She said “no problem” and then we proceeded to take care of a payment for past services that was due. At 9:15am a short, heavyset dental hygienist called me back and proceeded to lecture me about being late and how they normally send us away if we are more than 10 minutes late and charge a cancellation fee. She was very rude and unprofessional. It was absolute bullshit being treated this way. Then she proceeded to only clean my teeth for 17 minutes and tell me see you in 6 months at 9:35am. My teeth still feel dirty as she clearly did a horrible job. I told the receptionist I will not be returning due to this experience. Clients need to be respected and treated with dignity, not lectured. In my 40+ years of dental experience, I’ve never had a proper cleaning less than 35 minutes nor have I dealt with someone so unprofessional. Rancho Niguel Dental makes you feel like cattle being pushed through a system. I sure hope ownership takes note from the recent poor reviews such as mine. Then again, when poor client experience is allowed to continue, ownership is part of the problem as they clearly don’t care.

- Joshua Ward