Dental Patient Reviews Laguna Niguel CA

Told me I had a cavity when I didn’t. Just want to make money off of you. Avoid at all costs.

- Scott Rosell

Consider yourself warned about Naz, the dental hygienist. She has an aggressive manner and was very disrespectful to me. Her light was shining directly into my eyes, and I mentioned it to her so she gave me a pair of sunglasses. I said thank you but after trying those, it was still piercing. I've never had that problem before as far as the light shining in my eyes like that. I told her that I'm prone to very bad migraines. Without my knowledge, she grabbed a towel from behind me and flung it over my face from probably a foot and half away. It startled me. I was flabbergasted. I don't think I even said anything. She never said anything. She should've informed me that she was going to try a towel over my face not just throw it from across the room. I had to reposition it and count the minutes until my cleaning was finished. I am a senior citizen. I have never experienced such bad treatment in any doctors office EVER. I will never go to her again. I just wanted to give you a heads up before you have to go through anything like I did. I noticed that everyone else in the office seemed very helpful and kind.

- Lisa A

I used to be a patient and had insurance coverage. My wife left your office, however I wish to rejoin your service. We had delta insurance coverage. Can you refer me back to Delta Ins

- thomas reyes

Disrespectful, unprofessional and tactless staff. My mom came here for a regular teeth cleaning and check-up, and after they had already done her x-rays, they refused to do the cleaning because they realized she had “no insurance on file”. (1) She does have insurance and has been going to this dentistry for years. The staff failed do their due diligence to verify this beforehand. (2) We’ve had another family member come here before without insurance for cleanings. After Catherine (hygienist) told her multiple times that she can’t clean my mom’s teeth because she does not have insurance, she says they’re short-staffed. I understand places are short-staffed these days, but it doesn’t make sense to use that as an excuse when they’ve already performed the “uninsured” x-rays . She *finally* tells my mom that she can pay cash if she wants— why would you keep saying you can’t do anything today because of no insurance? She made it seem like she didn’t want to work on my mom because she didn’t have insurance, even though it never seemed to be an issue with other patients before. Additionally, the staff member who told her that she didn’t have insurance was loud and was not mindful of my mom’s privacy at all. This is unprofessional and tactless when other patients and staff can hear within an earshot. They made a huge deal over her not having insurance when it should not even be a problem in the first place. Extremely angry by how they can be this unprofessional and embarrass a patient like this. She had waited to see her hygienist and took PTO, which went to waste. Be more mindful of your patients and their situation and time, too.

- Kat Mercado

- Adam Vandenberg