Dental Patient Reviews Laguna Niguel CA

I used to be a patient and had insurance coverage. My wife left your office, however I wish to rejoin your service. We had delta insurance coverage. Can you refer me back to Delta Ins

- thomas reyes

Disrespectful, unprofessional and tactless staff. My mom came here for a regular teeth cleaning and check-up, and after they had already done her x-rays, they refused to do the cleaning because they realized she had “no insurance on file”. (1) She does have insurance and has been going to this dentistry for years. The staff failed do their due diligence to verify this beforehand. (2) We’ve had another family member come here before without insurance for cleanings. After Catherine (hygienist) told her multiple times that she can’t clean my mom’s teeth because she does not have insurance, she says they’re short-staffed. I understand places are short-staffed these days, but it doesn’t make sense to use that as an excuse when they’ve already performed the “uninsured” x-rays . She *finally* tells my mom that she can pay cash if she wants— why would you keep saying you can’t do anything today because of no insurance? She made it seem like she didn’t want to work on my mom because she didn’t have insurance, even though it never seemed to be an issue with other patients before. Additionally, the staff member who told her that she didn’t have insurance was loud and was not mindful of my mom’s privacy at all. This is unprofessional and tactless when other patients and staff can hear within an earshot. They made a huge deal over her not having insurance when it should not even be a problem in the first place. Extremely angry by how they can be this unprofessional and embarrass a patient like this. She had waited to see her hygienist and took PTO, which went to waste. Be more mindful of your patients and their situation and time, too.

- Kat Mercado

- Adam Vandenberg

I’ve been coming here since I was a child. I’ve been to other dentists as well but none have compared (they all try to do unnecessary work and charge me for something I don’t need - not here!!) I have had so many fillings throughout my life due to poor enamel on my teeth. Every time has gone smoothly. I had an injury after snowboarding to my jaw and neck. They respect that, put it in my chart, and I remind them each time I go in. They’re super gentle and give me lots of breaks when needed. Pain free cleanings! They always do a great job cleaning and being thorough to check my fillings whenever I come in. I chipped a tooth a couple weeks ago and they let me know what to expect should it need fixing (it was minor). I will come here as long as I can!

- Christina Holder

********BEWARE************* DO NOT COME HERE, THEY WILL RIP YOU OFF

- John Gharineh