Dental Patient Reviews Laguna Niguel CA

Beware!! Do Not go to this office. the hygienist is very rude. The schedule me for cleaning, but she refused to clean my teeth. They try to sell me other services. They called me in the morning and confirmed my cleaning appointment, but when I get there hygienist {Naz} was complaining regarding of the cleaning time. The supervisor was really rude and she kick me out of office, honestly, his the first time in my life. I had such as this experience . The doctor was ok, he checked my teeth and he recommend things, After I have issue about my cleaning, the supervisor does not let me to talk with the doctor, so I do not know why he let the staff to do this. I wanted to do just regular cleaning but they pushed me to buy deep cleaning base on hygienist recommendation, remember she was not in the good mood from beginning to cleaning at all maybe she had some plan to leave office sooner or poor thing was ???? After 27 years, I have not had such as bad experience with dentist office like this or other doctors. it does waste my time and after two hours, just nothing. I was crying ,while I was leaving the office because it was totally disappointed and disrespect and so on ... Please do not go. I called insurance and opened a case, will see ...

- iStoreGoods USA

I had a cleaning done today and they neglected to tell me that I would have to pay for this visit? They told me after I got my teeth cleaned that insurance only pays for 2 cleanings and that I used that up! If I would have known I could have just rescheduled for next month Jan 2020. Please resolve this issue for me.

- amy olsen

Dr. Phill Gendrau is one of the best dentist I’ve ever had in my whole life he’s honest and kind and he always does a great job on my teeth I do not need to go anywhere else after I’ve had some bad experiences with other dentist I recommend going here to all my friends

- Christian Mandeville

I never write these, but I have to give credit where credit is due. Been coming here for years and like the staff, but I was really impressed this time. I was waiting for my wife to get done with her cleaning and couldn't help but overhear another patient. I guess the lady had lost her former insurance and didn't know her new insurance. The receptionist Rylie was trying to help, but this lady was downright rude. She didn't even know who the insurance company was yet alone any of the plan details. She yelled at the insurance guy JP because he couldn't just magically pull the information from thin air. JP was calm, cool, and professional. I would have lost it with this lady, but he was great. Kudos man.

- Harry Sacks

Dr Stern is the best. Just had All-on-4 surgery yesterday. It took longer than anticipated due to the small size of my mouth. Dr. Stern did such a great job. She is very professional and very caring. She is just as conscientious as Dr. Jeffrey Kapp, who was my dentist for 30 years.

- Lr Ritt