Dental Patient Reviews Laguna Niguel CA

I have been a regular patient at this Dental office for the past 6 years and over all they have been ok except I had a very bad experience and unnecessary stress after my cleaning today. I had an appointment for a regular dental cleaning. Towards end of the cleaning the Dental hygienist said the last thing she is going to do is place some anti cavity and fluoride on my teeth and we are done. Once the cleaning was completed, I mentioned to her this is the first time I have had the last steps done. She said, oh I do this for my patients to help against future cavities. Then she had me step up to sign the final papers, only to find out she had charged me approximately $147 for the anti cavity and fluoride that she never ever mentioned or confirmed the pricing prior to the treatment. When I told her she never disclosed the pricing before she did the work, she said yes she did. I told her you must have mentioned it in your head bc I would have never agreed to it if I knew there would be a charge for it. Total lie and extortion. She never mentioned anything about the pricing before doing the work. I told her I never heard you say anything about charging me and she kept on saying yes she did. I told her I am not signing the final paper and she said ok let’s go to the front and we’ll get back to you. I went and sat in their waiting room for about 5mins. The front desk called me and they had reduced the price from $147 to $50. I told her I am not paying for any of it and I need to talk to a manager and she said their manager won’t be in until next week Tuesday after Memorial weekend. I will update once I speak to her. One of the worst visits I have had at this office. Be very very careful with what they put on your teeth toward the end of your visit. This is what’s called “Extortion” by these Dental offices. So disappointed and unprofessional about the way this was handled by a supposedly professional office !!!

- Ali Esmaili

- candi lopez

- A Mohajer

Very disappointed in how long the wait and overall service. I wouldn’t recommend bringing kids here they prefer referring you to Aliso Dental. Also, they questioned my PPO insurance and said couldn’t verify my specific details and would call back. Strange service when I gave all my information over the phone a month ago to the office before confirming scheduling my appointment for my son.

- Kristine Gonzales

I have been meaning to write this review for sometime. This dental group caused me quite a Few problems. They claim to have done periodontal work, which they did not. Always trying to charge me for something I did Not need. I got a second opinion on some of the recommendations and I did not need the services. They said I did. They adjusted my retainer and would not put it back to its original position and so it broke. They couldn’t care less. I am finally making this review after I saw another customer complain!

- Margaret Matlock